Yes. Consumers (but not businesses) have additional rights. In particular:
- The consumer must be given specified clear information about the goods before buying.
- After the order is placed, the consumer must be sent written confirmation.
- There is a cooling off period, normally of seven working days, within which the consumer has the right to cancel the order.
If you sell goods to consumers using distance selling methods such as by phone, by mail order, or over the Internet, you should take advice on the detailed rules.
