We are looking for a self-motivated and proactive Paralegal to support our Debt Recovery team.
To ensure the effective recovery of our clients’ unpaid debts from both customers and companies through either a process of negotiation and agreement with “debtors” or via the mechanisms of the court system in accordance with the Civil Procedure Rules (“CPR”) and litigation procedures.
Works closely with colleagues across the Firm.
Demonstrates equality towards all colleagues and endorses diversity.
Exceptional communication skills
Flexible and proactive
An excellent role model
Ensures that the client is at the heart of all activities which generates a valued service outcome in a timely and cost-effective manner.
A thorough understanding of court proceedings within debt collection
Is client centric and keeps the client at the heart of all activities, providing a valued service, in a timely and cost-effective manner.
Continually assesses own performance and takes decisive action to maximise results.
Effective organisation and time management skills.
Actively supports an environment where individuals are encouraged to work collaboratively, and evidences respect for the contributions made by all team members.
Able to work well under pressure
Communicates in a timely and effective manner at all levels, keeping stakeholders fully informed.
Excellent computer literacy
Excellent attention to detail
Processing a high volume of litigation cases within set SLA’s
Dealing with a high volume of telephone calls with customers, third parties and our Agents
An ability to negotiate outcomes which maximise recovery levels for our clients within the regulatory requirements of the FCA
Accepting instructions and processing them with both efficiency and a high degree of accuracy in line with the CPR and the SRA Code of Conduct
Progression of files through each legal milestone – including responding to Defences, preparing applications for summary judgment and strike out of claims, dealing with correspondence with the defendants and progressing matters in line with court directions and client requirements, instructing Counsel and/or Agents to attend hearings on behalf of our clients and entering judgment where appropriate
Managing deadlines and keeping on top of key critical dates and targets
Ability to achieve all set Key Performance Indicators in relation to recoveries, quality, billing and productivity targets
Accuracy in the processing of each file in both the electronic file management system and the litigation milestone reporting system to ensure that all relevant information is captured and recorded and enables the file to be picked up seamlessly by any other Paralegal
Processing and responding to correspondence from third parties and our Agents in a timely manner as per set SLA’s
Ensuring that any outgoing correspondence is responded to in an appropriate manner as per the guidelines and regulations of the FCA, CPR and SRA
Liaise with and take instructions from the Team Leader to progress matters
Refer matters/queries to supervisor as appropriate
Any other duties within the scope and spirit of the post as required
We offer a competitive salary and excellent benefits package, including 22 days annual leave pension, training and development, life assurance, healthcare scheme, subsidised gym membership and an active social committee.
Wright Hassall values the differences and advantages that a diverse workforce brings to the firm, and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.