November 2014 Archive

CQC levels its sights at GP practices

GPs around the country woke to two lots of news last week: first that the CQC risk register of GP practices (whereby their practices had been risk-assessed by the CQC and given a rating indicating whether they were good, bad or indifferent)has been made public; and second, that NICE has issued guidelines to help them decide whether or not a patient needs to be referred for possible cancer treatment. Although not immediately obvious, there is a connection between the two: the CQC risk register was arrived at using a list of indicators against which each practice was rated, including diagnosis and referral rates for various conditions including cancer. Both initiatives are designed to improve the effectiveness of practices and, in doing so, head off potential accusations of negligent treatment and inefficiency as GPs come under greater pressure to offer more for less. Needless to say, the NICE guidelines have received a warmer welcome than the risk register.

Too many hospitals failing to address patient concerns

Dame Julie revealed that too many hospitals were failing to address patient concerns appropriately and were falling short in the standards of care being provided. This is a serious situation: the Ombudsman only deals with those complaints that have not been resolved via the usual channels and reveals that lessons that should have been learnt, clearly have not been.
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