Fawkham Manor Hospital, an independent BMI Hospital in Lonfield near Dartford in Kent treats both NHS and private patients. The hospital is accused of failing to meet the needs and the safety of their patients.

In a recent report the hospital was given the lowest possible rating of ’inadequate’ by the CQC.

The Care Quality Commission (CQC) said: "Patients were at risk of harm, because the hospital was not following the correct safety systems and processes."

The Care Quality Commission team inspecting the hospital was led by Elizabeth Kershaw; she is quoted as saying: "While we were there we observed the wrong patient being taken in to theatre. We were appalled."

The investigating team visited the hospital on four separate occasions in 2016. Their report stated there was an overall lack of cleanliness and poor infection prevention. Some areas of the 30 bed, two theatre hospital were visibly unclean. 

The leadership of the hospital was also criticised for many failings. It was found that patient records were incomplete and there were cases where patient’s personal information was compromised. Senior management were also accused of making too many assumptions about patient care rather than looking for direct evidence.

We are acting for patients who have been treated at the hospital and are concerned about the treatment and care they have received.

The CQC will return to in six months’ time. If improvements are not made then the CQC will take further steps which may see the hospital put in special measures.

About the author

Jeanette Whyman Partner

Jeanette is head of the medical negligence team. Having worked previously for Hospital Trusts, Jeanette has extensive knowledge of hospital practices and procedures. This means that she is able to assess a case speedily and to anticipate the other parties' position – this enables her to put forward the best possible case on behalf of her client.