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John Bailey

Operations Director

As an operational leader, John works to understand what the business wants to achieve and how this can benefit its clients and employees.

"John is a true professional and genuinely cares about meeting the needs of the client, as well as caring about his operational employees."

Christine Moore, Aviva, Ireland

Experience

  • Successfully delivered an operational change/efficiency programme which included stretching targets. This realised £1.7m across 8 accounts and included 2 site consolidation exercises.
  • Identified opportunities to strengthen regulatory compliance and took ownership of setting and delivering actions to meet a regulatory deadline that enabled the service to continue operating
  • Operationally led the implementation of two new services, one a closed pension book, the other being the first open book Life Protection on a ‘business to customer’ basis for the company. All operational deadlines and deliverables met through effective use of talent pool and appropriate monitoring activities.
  • Achieved a 15% improvement in staff engagement results through a structured approach to identifying and addressing concerns and ensuring regular communications issued, keeping all staff informed. Ensured quarterly business updates given face to face to all staff.

"John is a true professional and genuinely cares about meeting the needs of the client, as well as caring about his operational employees."

Christine Moore

Career

  • Dec 1988 – Dec 1998: Lincoln Financial Group
  • Jan 1999 – May 2010: Vertex Financial Services
  • Aug 2010 – Jun 2011: Abtran, Ireland
  • Aug 2011 – Apr 2015: Capita Business Services

Interests

John really enjoys mountain walking, cooking and entertaining and more recently he has discovered the fun of gardening!

Contact
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01926 732512
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