Telephone Collections Negotiator


We are looking for a full-time Telephone Collections Negotiator to join our debt recovery team.

The team

Our debt recovery team has significant experience in recovering debts on behalf of banks, financial and insurance institutions, corporates, retailers, SMEs and individual traders. 

The role

The role will involve providing a first class collection service; maximising recovery on overdue balances for a variety of clients. Candidates will preferably have proven customer services experience but this is not essential as we provide comprehensive training.

The role (continued)

You will be a confident and assertive communicator on the telephone and be able to successfully negotiate financial payment plans.

You will be able to deliver a straight-forward collection service and demonstrate the ability to work both autonomously and as a team player. You should have excellent IT skills to be able to use our debt management system. You will be given training, guidance and support to develop your role within our collections team. 

You will be expected to work on a rota basis, working shifts to provide cover between 9am to 6pm; Monday to Friday. Successful applicants will be required to complete a credit and DBS check.


We offer a competitive salary and excellent benefits package; including 22 days annual leave (in addition to bank holidays), a bonus scheme, pension, life assurance, training and development, healthcare scheme, subsidised gym membership, an active social committee and free on-site car parking.

Wright Hassall values the differences and advantages that a diverse workforce brings to the firm and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.


To apply please complete the job enquiry form below. To see how we process your data, view our candidate privacy notice.

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How can we help?
01926 732512