Wright Hassall LLP is a Limited Liability Partnership – Registered in England & Wales No. OC315843
Registered Office: Olympus Avenue, Leamington Spa, Warwickshire CV34 6BF England.
Authorised and regulated by the Solicitors Regulation Authority under practice number 427848. The rules of the Solicitors Regulation Authority can be accessed at www.sra.org.uk/solicitors/code-of-conduct.page
A reference to a partner of Wright Hassall LLP means a member or an employee, with partner status, of Wright Hassall LLP or Wright Hassall Leamington Limited. A list of partners is available for inspection at the Registered Office.
Financial Services and Markets Act 2000
The firm is not authorised under the Financial Services and Markets Act 2000, but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Law Society. We can provide these investment services if they are an incidental part of the professional services that we have been engaged to provide.
By accessing and using this website you are agreeing to the following terms and conditions which apply to that access and use:
You may only access this website for your own use. You may not exploit any part of this website, or any information or documentation contained on it commercially.
You agree that your use of this website shall be subject to the disclaimer in this part of this site, which is incorporated into the terms of this agreement
Solicitors’ Financial Services (Conduct of Business) Rules 2001
We are not authorised by the Financial Services Authority. We can, however, carry on insurance mediation activity (generally, the selling, advising on and administration of insurance contracts) where it is incidental to, or a necessary part of the legal services that we provide. In carrying on this part of our business we are regulated by the Law Society of England and Wales.
All of the materials on this website are, unless otherwise stated, subject to copyright, either of Wright Hassall or of suppliers to Wright Hassall. No material on this website may be used without the written consent of Wright Hassall, save that you may make copies of individual items (but not substantial parts of the website) for personal use, and provide copies to others for similar use. If you provide any copy to a third party you must also provide that person with a copy of this copyright notice.
You may not vary any material that you copy, and any copyright notice in any item must remain, without alteration.
You must not, without our prior consent, download, copy, modify, distribute or decompile any of the software that operates this website, which is owned by either us or our suppliers.
Certain parts of this website may only be accessed with specific authorisation from Wright Hassall. The content of such restricted areas is confidential and may be the subject of legal privilege. If you think you have unauthorised access to any part of the site please leave that part immediately and advise us. In particular, you must not download, copy, distribute or use any documents or files hosted in a restricted area unless you hold written confirmation from Wright Hassall that you are authorised to do so.
If you have been given password access to a restricted area you must not allow anyone else to use your password. If you think that anyone else has obtained your password you must notify us immediately by e-mail at email@example.com.
Documentation and Files sent to us
You agree that:
- you will virus-check any file or document that you intend sending to us via this website and that you must not send any file or document to us that you know contains, or believe may contain a virus; and
- you will not send us, via this website, any document or file that you are not legally entitled to send to us without restriction.
We may at any time:
- close or modify this website; or
- vary or amend these terms and conditions (in which case any change shall take effect upon being posted to this website).
Electronic links may be freely made to this website.
If any term of this agreement (including any disclaimer) is, or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:
- the legality, validity or enforceability in that jurisdiction of any other term of this agreement (or of such disclaimer);
- the legality, validity or enforceability in other jurisdictions of that, or any other provision of this agreement (or such disclaimer).
Law and Jurisdiction
Any dispute in relation to this website shall be governed by English law and you submit to the exclusive jurisdiction of the English courts for the determination of any such dispute.
This policy sets out Wright Hassall policy in relation to banking arrangements and interest earned on money held by Wright Hassall on behalf of clients or other people who deposit monies with us.
We account to clients or other relevant people for whom we hold monies where it is fair and reasonable to do so. We aim to achieve a fair outcome for the people for whom we hold monies and for us.
Monies are generally held in our General Client Account which is an instant access account in order to facilitate transactions. This means that the rate of interest paid is unlikely to be as high as interest obtainable by an individual through direct investment. The account is with Lloyds TSB Bank plc.
Monies held in relation to separate matters (but for the same client) will be treated separately unless the matters are so closely related that they should be considered together.
General Client Accounts and Designated Deposit Accounts
On occasions, monies may be held in Designated Deposit Accounts rather than in the General Client Account. The rate of interest on Designated Deposit Accounts will be a rate negotiated by Wright Hassall LLP with that particular bank.
Interest is calculated on a daily basis, and for General Client Accounts, using the average rates of interest offered to business customers on instant access deposit accounts across all banking institutions where we hold general client funds. Where appropriate we will adjust these rates to take into account our overall banking arrangements in so far as they affect the rates received.
We will only pay interest on cleared client funds and where the interest exceeds £20. Any interest paid is usually accounted for at the conclusion of a matter.
Interest will accrue as follows; in respect of:
- cheques: 7 days after the cheque has been deposited with our bank; and
- cash, credit or debit card, standing orders, BACS and CHAPS: from the day of receipt into our client account.
Where we issue cheques from our client account, the interest will normally be paid up to the date of issue.
Clients may contract out of receiving interest by signing a written agreement with the instructed solicitor, who must ensure that the client has been provided with sufficient information at the outset of the matter to enable them to give informed consent.
Where monies are held in Wright Hassall’s general client account, we pay interest without deducting tax at source. Clients are responsible for declaring any interest to HM Revenue & Customs. However, where monies are held in a Designated Deposit Account, interest is usually paid net of basic rate income tax.
This policy including the de minimis limit of £20, will be reviewed periodically.
Complaints regarding this policy and the amount of interest paid should be directed to the Complaints Director in the Firm or to, the Senior Partner. If this does not result in a satisfactory resolution then clients may refer the matter to the Legal Ombudsman.
Our regulatory information can be viewed here.
Wright Hassall is committed to providing a high-quality service which deals with all our clients fairly and consistently. We acknowledge that we may not always get it right so if something has gone wrong, including in relation to the bill, we need you to tell us.
How do I make a complaint?
In first instance, it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to resolve any issues at this stage.
Making a complaint will not affect how we handle your case, and we will not charge you a fee for dealing with your complaint.
If you need to make a formal complaint, you can contact us in writing or by speaking with our Complaints Partner who can be contacted in the following ways:
- by calling 01926 886688
- by email to firstname.lastname@example.org
- by fax to 01926 885588
- by post to Risk and Compliance Director, Wright Hassall LLP, Olympus Avenue, Leamington Spa, Warwickshire, CV34 6BF
You can raise your concerns with the Solicitors Regulation Authority.
What information should I include with my complaint?
To help us to fully understand your complaint, please tell us:
- your full name and contact details
- what you think we have got wrong
- what you hope to achieve as a result of your complaint, and
- your file reference number (if you have it)
If you require any help in making your complaint we will try to help you.
How will you deal with my complaint?
- record your complaint centrally and track each stage of the investigation;
- write to you within two working days acknowledging your complaint and enclosing a copy of this policy;
- review and investigate your complaint by reviewing your file(s) and other relevant documents, and speaking with the person who dealt with your matter;
- only ask you for further information or documents if it is necessary to complete the investigation and we will always make it clear if this information is required within a specific period of time;
- update you on the progress of your complaint at appropriate times;
- invite you to a meeting to discuss your complaint, if appropriate, which can either be done face to face or over the telephone, if preferred; you do not have to attend if you do not wish to or if you are unable to;
- write to you at the end of our investigation to explain what we have done and what we propose to do to resolve your complaint;
- respond to you within 20 working days of the date of our letter of acknowledgement, wherever possible;
- conclude the process and provide a final response within 8 weeks from the date of receipt of your complaint; and
- let you know if we find that it will take longer than anticipated.
What if I am not satisfied with the outcome?
If you are not satisfied with our final response, please let us know in the first instance and we will review the matter further. If we are unable to reach a satisfactory conclusion, we will write to you again and confirm our Firm’s final position.
Upon the conclusion of our complaints process, and if you are not satisfied, you are entitled to refer your complaint to the Legal Ombudsman, who can be contacted by:
- calling 0300 555 0333
- emailing email@example.com
- post to the Legal Ombudsman, PO Box 6806, Wolverhampton,WV1 9WJ
An online dispute resolution platform is also available for consumers here.
What are the timescales for referring my complaint to the Legal Ombudsman?
There are three time limits that apply to any reference to the Legal Ombudsman. You must:
- refer your complaint within six months of our final written response to your complaint; and
- within six years of the act or omission about which you are complaining; or
- within three years of you becoming aware of it.
The service provided by the Legal Ombudsman is only available to certain types of clients. Further details are available on their website.
What will it cost?
We will not charge you for handling your complaint.
The Legal Ombudsman service is free of charge.
Please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding. The Legal Ombudsman service is free of charge.
Website information – no liability
The materials on this website are provided for general information purposes only, and do not provide definitive advice. They do not amount to legal or other professional advice and so you should not rely on any information contained on this website as if it were such advice.
Wright Hassall does not accept any responsibility for any loss which may arise from reliance on any information published on this site. Definitive advice can only be given with full knowledge of all relevant facts. If you need such advice please contact a member of our professional staff.
Although we monitor this website to ensure accuracy and functionality we cannot guarantee that this website and the services provided through it will be free of error. If you become aware of any error, please advise us.
Although we virus-check everything we place on this website we cannot guarantee that files and documents downloaded from it will be virus-free. Accordingly, we do not accept any liability for any loss or damage caused by any virus. In order to protect yourself, you should use anti-virus software when accessing this site
External internet sites and links
This site contains links to other websites, and other websites may have links to this site. We do not endorse other websites or have any responsibility for their content, and we do not accept any liability for any loss or damage which you may suffer through your access to those sites or through your use of documents or information contained on them.
Although we do take steps to maintain security, we cannot guarantee that persons cannot gain unauthorised access to confidential information hosted on, or downloaded from this website. Where encryption technology is used, we do not guarantee its functionality or that it is the best or strongest available.
Professional indemnity insurance
The firm currently has professional indemnity insurance with QBE Insurance (Europe) Limited of 30 Fenchurch Street, London EC3M 3BD.
Details about the territorial coverage and indemnity limits of our professional indemnity insurance are set out in our terms of business.
Terms of business
We may change these Terms of Business in the future and will publish such updates on our website at www.wrighthassall.co.uk. If you are a Consumer Client, we will share the proposed amended terms in writing and, once you have agreed to them, they will take effect in amending these Terms.