Gemma has 15 years’ experience within the debt recovery industry and has experience of early arrears, rehabilitation, customer services, customer retention, pre legal and legal collections. She has worked with many clients from utilities, telecommunications, retail and finance sectors.
Prior to joining Wright Hassall Gemma spent 5 years at The Sigma Financial Group. Prior to Sigma Gemma started her debt recovery career at Equidebt Limited, initially as a collector and leaving as an Assistance Client Services Manager.
Gemma is responsible for delivering exceptional client services activities to assigned client accounts. This will encompass acting as the primary day-to-day contact for clients and partnering effectively with Operations to ensure that Wright Hassall is delivering against its contractual commitments and continuously identifying opportunities to improve the service we deliver.