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Gemma Baker

Head of Debt Recovery Operations

Gemma has 15 years’ experience within the debt recovery industry and has experience of early arrears, rehabilitation, customer services, customer retention, pre legal and legal collections.

About Gemma

She has worked with many clients from utilities, telecommunications, retail and finance sectors.

Prior to joining Wright Hassall, Gemma spent 5 years at The Sigma Financial Group. Prior to Sigma, Gemma started her debt recovery career at Equidebt Limited.

Gemma is responsible for delivering exceptional client services activities to assigned client accounts. This will encompass acting as the primary day-to-day contact for clients and partnering effectively to ensure we deliver against our contractual commitments and continuously identifying opportunities to improve the service we deliver. 

"Wright Hassall provides an excellent level of service and support throughout the debt recovery process – there is a good team which is focused on delivering an excellent level of service"

Legal 500 UK

Meet the team

Meet the team
Tina Chander Partner - Head of Employment Law
Ann O'Connor Client Services Executive
Phil Wilding Partner
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