Technology disputes

Common types of technology disputes

Technology projects can be complex, and even well-drafted agreements can lead to disagreements. We regularly advise on:

• IT contracts – including performance issues, unclear terms or breach of obligations.
• Failed software or hardware projects – where systems do not deliver on promised outcomes.
• Outsourcing and service-level agreements – particularly when standards are not met or scope changes.
• Licensing and intellectual property – covering software rights, copyright and data usage.
• Data and confidentiality breaches – ensuring sensitive information is protected.
• Technology procurement and delivery delays – when projects run over budget or fall behind schedule.

How we resolve IT and technology disputes

Every dispute is different, so we tailor our approach to your circumstances. Depending on your goals, resolution may involve:

Negotiation and settlement

Pragmatic, commercial agreements where possible.

Mediation and arbitration

Efficient, private alternatives to court used widely in tech disputes.

Litigation

Robust court representation when necessary, including interim relief and injunctive applications.

We always aim to choose the route that delivers the best commercial outcome with the least disruption.

Early Dispute Resolution

Where possible, we prioritise Early Dispute Resolution (EDR). Addressing problems quickly and pragmatically can preserve commercial relationships and significantly reduce cost and delay.

Early dispute resolution covers legal and strategic advice and negotiations (including mediation). We regularly engage early dispute resolution in advising on high-value outsourcing and project disputes.  Following our review of key documents and speaking with key individuals, we provide an analysis of:

• The strength of your position;
• The range of realistic outcomes and, as importantly, our recommendations; and
• How best to achieve the preferred outcome without litigation.

We then represent directly, or behind the scenes. Integral to our advice is the appropriate use of contract escalation/dispute resolution procedures and consideration of responding to and making offers. This includes the appropriate level and type of offer, and whether to make it as Part 36 and without prejudice save as to costs.

When a dispute cannot be settled through early dispute resolution, we pursue disputes robustly.

Funding a technology dispute

We recognise that legal costs are a major consideration. That’s why we discuss funding options upfront and provide clear estimates. Options may include fixed-fee stages, hourly billing, staged payments or conditional arrangements where appropriate. We will also explain likely disbursements, such as technical experts or counsel, so you can make informed choices from the outset.

Why choose Wright Hassall?

We combine deep knowledge of technology law with commercial insight. Our team has significant experience handling complex IT and technology disputes and we act for both suppliers and customers, giving us a balanced perspective on the issues at stake.

We are known for delivering clear, cost-effective advice tailored to your business needs. By focusing on practical outcomes and keeping communication straightforward, we help clients resolve disputes efficiently while controlling cost and minimising disruption.

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