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Technology disputes

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Problems with technology contracts require specialised solutions. We provide those solutions, applying decades of experience of technology contracts, large and small, domestic and international. We have a thorough understanding of the technologies and industry trends, which we apply to successfully resolve disputes.

Whether you need advice behind the scenes to help to manage a difficult relationship, or someone to represent you and your interests directly, we are here to help. We review existing contractual arrangements, provide appropriately detailed analysis of liabilities and risks, before agreeing with you a strategy to meet your business objectives.

"... grounded, nuanced, realistic and yet focused on the best possible outcome for me is how I would describe the guidance offered by the team."

litigation funding

Funding a dispute

There are various ways that litigation may be funded. At relevant times in our management of your dispute we will advise you which funding options may apply and which we would be prepared to offer you.

What we offer

Advice and assistance with proactive, cost effective, early resolution of disputes (EDR)
In life contract management advice and assistance, including:
- relationship issues;
- performance delays;
- claims for relief;
- non or late payment; and
- engagement of the escalation process
Mediations
Injunctions
Litigation
Arbitration

Why us?

Decades of experience in IT and outsourcing contracts
City experience and service levels, without the price tag
Partner or partner equivalent access
Cost effective early dispute resolution and sound commercially focussed legal and strategic advice
Close and seamless relationship with colleagues dealing with non-contentious IT issues

How we work

As outsourcing and other IT contracts are so often business critical, we recognise that early resolution and preserving the relationship is in many cases vital. With this in mind, we use our Early Dispute Resolution (EDR).

Case studies

June 11th, 2020 Implementation of a major data centre

We helped a technology provider to turn around a substantially delayed implementation of a major data centre / hosting contract.

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June 11th, 2020 Major software licensing problem

We helped a technology supplier with a major software licensing problem.

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June 11th, 2020 High value dispute with a Council

We helped a technology provider to resolve a high value dispute with a Council which had outsourced its IT and related services to our client.

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Early Dispute Resolution

Early dispute resolution covers legal and strategic advice and negotiations (including mediation). We regularly engage early dispute resolution in advising on high-value outsourcing and project disputes. Following our review of key documents and speaking with key individuals, we provide an analysis of:

The strength of your position;
The range of realistic outcomes and, as importantly, our recommendations; and
How best to achieve the preferred outcome without litigation.

We then represent directly, or behind the scenes. Integral to our advice is the appropriate use of contract escalation/dispute resolution procedures and consideration of responding to and making offers. This includes the appropriate level and type of offer, and whether to make it as Part 36 and without prejudice save as to costs.

When a dispute cannot be settled through early dispute resolution, we pursue disputes robustly.