Hazel has 20 years experience in debt recovery with broad management experience covering both commercial and consumer debt recoveries.
Hazel is a non-lawyer manager with a wealth of knowledge across the collections and recoveries industry. She has many contacts and is well known amongst clients, debt collection agencies and regulatory and compliance bodies.
Her experience also includes risk management, and debt purchase procedures, including pricing and due diligence.
Hazel has managed several large projects, including system implementation the highlights of which include a number of business strategy and process re-engineering projects, which delivered dramatic improvements to break-in rates, liquidation rates and profitability.
Before joining Wright Hassall, Hazel worked for Spratt Endicott. Previously, Hazel was a member of the senior management team of Equidebt Ltd, where she held the role of Head of Client Services. In this role, Hazel managed all of the key relationships with commercial and consumer debt clients covering the banking, commercial and financial services sectors.
Hazel has also held management responsibility for the Collections Department and the third party and litigation teams, including debt purchase.